Stuck on the Snap Loading Screen: Ten Snapchat Fixes

Hello, Snapchat user. Let me guess, you’re here because you’re dealing with an annoying Snapchat issue: you’re stuck on the Snapchat loading screen, and your snaps aren’t loading.

If you have an issue like a black screen or you can’t get past the Snapchat loading screen, sometimes referred to as a “splash screen” or “tap to load screen,” no worries. We know how frustrating this can be, so we have ten easy ways to get your Snapchat app up and working again.

10 Ways to Fix Snapchat Not Loading Snaps

Snap Loading Screen
Snap Loading Screen

If you log into the Snapchat app and find yourself stuck on the loading screen, try these ten easy ways to fix Snapchat and get you back to snapping in a snap. Pun intended.

#1 Check Your Internet Connection

The first thing to check when you’re stuck on the Snapchat loading screen is your internet connection. For peak performance from the Snapchat app a strong internet connection is required. This is an easy issue to fix. 

On your phone check your internet settings to confirm that you are connected. If you are not connected, you may need to restart your wireless router and check that all your cables are plugged in. 

Once you have confirmed that your internet connection is working and your device is connected, open the Snapchat app to verify you can get past the Snapchat loading screen.

#2 Restart the Device

If you’re still stuck on the “tap to load screen” after confirming your internet connection, try restarting your device. 

If you have an Android phone hold the power button until the Power Options menu pops up. Select “restart” or “power off.” Note that some Android phones require you to hold the power button and the volume down button to make this menu appear. 

If you have an iPhone, hold the power button until the screen shows the “slide to power off” option. Then slide the toggle. Newer models are similar to this, but you must hold the power button and one of the volume buttons to make the slide toggle appear. 

After restarting your device, open the Snapchat app to confirm that you can move beyond the Snapchat loading screen.

#3 Update Snapchat Application

If your snaps still refuse to load after restarting your device, check that you have the most up-to-date version of the Snapchat app. If you don’t, it’s time to update Snapchat. 

Android users, open the Google Play Store and tap your profile. Choose “manage apps & device.” Locate Snapchat and select “update.”

iPhone users, open the App Store and tap your profile. Scroll down to see apps that require updates. Locate Snapchat and select “update.”

After the update is complete, check to see if this did in fact fix Snapchat. If not, it’s time to clear the Snapchat cache. 

#4 Clear Snapchat Cache

To clear the app cache, open Snapchat, and select the Snapchat setting icon. Under Privacy Control > Clear Data. Scroll down to “clear cache,” and confirm that you want to clear it. Then restart the Snapchat app and check to make sure you can move beyond the loading screen. 

#5 Re-Install Snapchat

If the previous steps still have you stuck on the Snapchat loading screen, you will want to reinstall the app. First, you must uninstall the app and then reinstall the app. Don’t worry, this will not affect your Snapchat account.

Android users, open the Google Play Store and tap the Profile icon. Select Manage apps & devices > Manage. Find Snapchat and tap “uninstall.” After uninstalling the app, return to the Google Play Store and reinstall Snapchat.

iPhone users, find the app and hold it down. Select Remove App > Delete App. Once you’ve confirmed that you want to delete the app, go to the App Store, find Snapchat, and reinstall it. 

Hopefully, this will fix Snapchat for you, but if not, don’t worry. We have a few more things to try. 

#6 Check Snapchat’s Server Status

Sometimes the problem has nothing to do with your device. It’s rare, but occasionally the Snapchat server may go down. There is a quick and easy way to check this: Head over to Down Detector, a website that provides real-time information about online outages. 

If the Snapchat server is down, you will, unfortunately, have to wait until they fix the issue and check back later. If there are no reported outages, move on to the next steps. 

#7 Enable your Snapchat Permission

Next, you will need to check the app permissions. Open the app settings. 

For Snapchat to work, the app needs access to certain data. Within settings, find “Additional Services,” and select “Permissions.” Click “tap to enable” any applicable permissions.

#8 Log Out and Log Back In

If you’re still stuck on the “tap to load screen” after granting permissions, consider logging out and then logging back in. To log out, open settings within the Snapchat app. Scroll down to “account actions.” Tap “log out” and confirm. After logging out, close the app. Reopen the app and select “login.”

#9 Disable Your Phone’s Data Saving Mode

Data savers or low data modes limit cellular data use and can be beneficial, but sometimes they cause apps to move slowly or reduce streaming quality. If you’re stuck on the Snapchat loading screen, check your phone’s data-saving mode and disable it if necessary. 

Android users, open the settings menu. Tap “SIM cards & mobile networks.” Tap “network and internet.” Tap “data saver” and make sure the toggle is switched off. If you own a Samsung Galaxy, the terms are slightly different, but it’s the same process. Tap “connections.” Then select Data Usage > Data Saver. Again, make sure the toggle is off. 

iPhone users, open the iPhone settings app. Depending on your carrier, you may have slightly different terms. Tap “cellular” or “mobile data.” Then tap “cellular data options” or “mobile data options.” Make sure the “low data mode” toggle is switched off. 

After making sure that the low data mode or data saver mode is disabled, reopen the Snapchat app, and hopefully, you will move past the initial Snapchat screen. If not, we have one last tip for you to try. 

#10 Check Your Device Storage

A final reason that your snaps may not be loading is that your device could be low on storage.

Android users, open Settings > Device Maintenance or Device Care > Storage. Here you will be able to see how much storage you are using. This may take a few moments to load.

iPhone users, open Settings > General > iPhone Storage to see how much storage you are using. This may take a few moments to load. Your phone may suggest eliminating items to gain more space on your device without purchasing more space. 

Take a few minutes to clear storage on your device, then open Snapchat to be sure the issue is resolved. 


Why won’t my snaps load on Snapchat?

There are quite a few reasons why your snaps may not be loading. You may have an internet connectivity issue, a problem with your device, or there may be a bug in the app. 

How do you fix the loading glitch on Snapchat?

Checking a few settings on your phone and/or app will allow you to move beyond the splash screen and back to snapping. Try one or more of the following solutions: 

  • Check your internet connection
  • Restart the device
  • Update the Snapchat app
  • Clear the Snapchat cache
  • Re-install Snapchat
  • Check Snapchat’s server status
  • Enable Snapchat permissions
  • Log out of Snapchat and then log back in
  • Disable your phone’s data-saving mode
  • Check your device storage


As much as we love social media, it can be very frustrating when there are issues with the technology. 

If your Snapchat loading screen is frozen, try the simple tips above to get you quickly back to snapping.


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